When a staff member makes a submission in eSuggestion, emails are automatically sent out to the relevant personnel. From evaluating the suggestion to implementing it, the course of action is processed online and recorded.

The staff member can use this ideas management software at any time to know the status of his suggestion, whether it's still under review, being kept in view until a later date, or rejected, etc. Users can also view the record of all suggestions made, participation ratios, rates of implementation, actual savings made and other statistics.