Innovation Articles

By Mareike Möhlmann, Ola Henfridsson

What People Hate about being Managed by Algorithms

Aug-30-19

Companies are increasingly using algorithms to manage their remote workforces. Called “algorithmic management,” this approach has been most widely adopted in gig economy companies. For example, ride-hailing company Uber substantially increases its efficiency by managing some three million workers with an app that instructs drivers which passengers to pick up and which route to take.
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