In Customer Service Consulting, Disney's Small World is Growing
April 22, 2012 By Brooks Barnes
ABSTRACT:
The Disney Way: Harnessing the Management Secrets in Your Company is the only Disney book cited in the article. The book was a Fortune magazine "Best Business Book of the Year" and cited as "so useful, you may whistle while you work." Author and management expert Bill Capodagli has a proven track record of implementing Walt Disney’s Dream, Believe, Dare, Do principles within organizations - from those as small as YMCA's Camp Kern to Fortune 500 industry icons such as Volvo.
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