The 7 Deadly Sins of Customer Experience
March 3, 2015 By Annette Franz Gleneicki
ABSTRACT:
The 7 Deadly Sins are mortal sins (as opposed to minor sins) and are considered to be the root of all other sins. If you commit these sins, failure is certain. Are there more than seven sins in customer experience? Yes, probably. But I think these are the most egregious; if you are guilty of these, you won't successfully transform the customer experience for the better.
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