Problem Solver

Derrick Glass

Derrick Glass

Areas Derrick Glass is Knowledgeable in:

Computer application development (Visual Studio, SQL, Microsoft OS and its many server products through MSDN), the Bible, programmable electronics, compiler technology, database design, astronomy, genetics, English grammar

Techniques Derrick Glass Uses:

- Listen carefully to the problem statement(s)
- Determine unstated assumptions by analysis and induction to construct a model (perhaps mental) of the totality of the process where the issue occurs
- Restate the issue more formally, often with multiple components not initially identified
- Identify the scope; it is important to both exclude as well as include related material
- Divide and conquer: once the desired process is understood to a sufficient degree, pick an intermediate spot to probe for correct function to or from that point; change focus to a smaller segment of the process and repeat until one or more specific issues are identified for required resolution
- Be careful not to arbitrarily dismiss others' observations, no matter how seemingly irrelevant or trivial
- Be mindful of personal limitations, and acquire knowledge or delegate tasks to more qualified experts if needed
- Google it (surprising how many issues are already resolved - even partially - by others if you know the right search parameters to use)

Derrick Glass's Problem Solving Skills:

  1. PLC installation and programming
  2. Basic Physics
  3. Network protocols: TCP/IP, MODBUS, RS232/422/485, Echelon, etc.
  4. Software applications: MS Office (Word, Excel, PowerPoint, Visio, Project), project management (Team, Mantis, Subversion, Git),
  5. Microsoft .NET 1.0, 1.1, 2.0, 3.0, 3.5, 4.0
  6. Server technologies: MS-SQL, Team Foundation, SharePoint Foundation, MS Project, BizTalk, IIS, Apache, SMTP, FTP
  7. Software languages: C#, C++, VB.NET, ASP.NET, JScript, VB6, WATFIV, PL/1, etc.
  8. Software Application Architecture
  9. Software Application Development
  10. Basic Chemistry
  11. SCADA configuration
  12. Web hosting and network administration
  13. Windows OS administration
  14. LDAP, Active Directory, Kerberos
  15. Access control configuration and integration
  16. Calculus

Derrick Glass's Problem Solving Experience:

  1. I assisted clients of Microsoft Corporation as an employeed Escalation Engineer to overcome architectural and development roadblocks for corporate internet, intranet and middleware projects.
  2. I created custom systems software for facilities management based on the Echelon Neuron chip.
  3. I specified and supervised replacement security and facilities management systems using off-the-shelf PLCs, SCADA software and custom PLC programming.
  4. I developed a generic ontology data management system with a unique association of any data item in the universe with any other.
  5. I developed high-performance web interfaces to multiple back-end accounting systems through a common data interface layer.