Problem Solver
Marlene Amorim
Qualified an experienced in professional in the field of design and quality of service delivery processes.
Areas Marlene Amorim is Knowledgeable in:
Service process deising
Service quality assessment and improvement
Service quality assessment and improvement
Techniques Marlene Amorim Uses:
Quantitative Data Analysis
Surveys
Service Process Mapping (flowcharts)
Simulation (for service processes)
Surveys
Service Process Mapping (flowcharts)
Simulation (for service processes)
Marlene Amorim's Problem Solving Skills:
- Survey Developmet and Analysis
- Quantitative Data Analysis (Univariate + Multivariate)
- Case Study Research
- Services Innovation Management
- Customer Behaviour Analysis
- Service Processes Design
- Service Operations Management
Marlene Amorim's Problem Solving Experience:
- I have analysed customer multichannel behaviour in retail and banking services
- I have conducted surveys about service quality in retail and financial services
- I have conducted research projects in about design of service processes
- I have conducted service innovation projects