Mei Lin Fung

Areas Mei Lin Fung is Knowledgeable in:

Techniques Mei Lin Fung Uses:

Mei Lin Fung's Problem Solving Skills:

1. finance and accounting, activity based accounting
2. design of learning curriculum
3. Service professional education
4. Capability maturity models
5. team formation through to high performance team achievement
6. service leadership curriculum for profit and for betterment
7. customer relationships built on trust
8. Wikis as a knowledge harvesting and application tool
9. health service excellence for highly compassionate clinical care
10. compensation planning for results and satisfaction in business and NGO's

Mei Lin Fung's Problem Solving Experience:

1. Created and organized the Program for the Future Global Challenge for Tools for Collective Intelligence, with the Tech Museum of Innovation - enlisting museums and higher education institutions around the world to collaborate virtually on improving their communities with their own concepts using globally useful tools and technology
2. Developed the Contact Center Maturity model for site, agent and auditor certification - with Dr. Baumin Lee, godfather of China call center industry. Currently extending it to general Service certification for Chinese service industry.
3. Proposed and implemented comprehensive (classroom, online, onsite) Learning wiki for the first white collar Apprenticeship Program in the country certified by the US Department of Labor: Certified Customer Service Representative
4. Proposed and implemented Wiki for Air Force Medical Service Advanced Future Research as an approach to integrating multiple perspectives and bringing together knowledge in an transparent agile way.
5. Customer Relationship Learning Roadmap for Johnson and Johnson' s CRM strategists in India and China - service provider healthcare excellence is a journey with road signs to delivering increasingly compassionate and increasingly higher clinical outcomes delivery
6. Receivables and Collections tracking and accountability systems - designed integrated system that linked telemarketing, telesales, invoicing and collections and had it implemented at Oracle's Direct Marketing Division
7. Compensation planning - worked with Tom Siebel to implement the first combined sales commission and MBO compensation plans that integrated personal and group performance into a transparent bonus and commission system, which drove software sales at a crucial time for Oracle to achieve market share in the 80's and 90's.
8. Geographical Profit and Loss for Intel - developed the monthly forecasting process for sales and quarterly historical profits by global region where Intel had traditionally look at all numbers world wide by product
9. Industrial distribution tracking for Intel - designed the algorithms for tracking returns, price protection, inventory, billings and "sales out" in order to forecast future sales and billings.
10. Sales forecasting, software for sales management - introduced probability, state conversion rates into contact management systems in 1988 during my project management and working as one of the two designer-developers of the first customer relationship management system developed at Oracle. Later spun out into Siebel Sytems.