Problem Solver
Michael Ross
The key to your success is in adressing the key innovation problem Stephen Covey identified - "The way you see the problem is the problem". I use change management techniques to enable you to see your problem in a way that enables you to shine your light on the solution. I help YOU find the solution.
Areas Michael Ross is Knowledgeable in:
knowledge management
organisational architecture
network design and development for human interaction
change menagement
organisational architecture
network design and development for human interaction
change menagement
Techniques Michael Ross Uses:
Deconstruct-reconstruct
Reverse engineering
Iterative solution development
Idea storming
Reverse engineering
Iterative solution development
Idea storming
Michael Ross's Problem Solving Skills:
- Organisational Architecture
- Strategy development
- service flow modelling
- Performance measurement
- process modelling
- Performance architecture
- human and organisational network design
- viral marktinmg
- internet publishing
Michael Ross's Problem Solving Experience:
- Developed tool to map the links between elements of information - creating an interactive information network. Concieved the idea, led the development team, now testing the tool prior to release. Tool called know-how.
- Created the customer-eyes (TM) Service Flow modelling theory and toolset to assist organisations to identify process, communications, and performance issues. This tool has been utilised in the Canadian, Australian, and New Zealand governments and major interntional businesses.
It has been the subject of study in the Treasury Board of Canada Secretariat commissioned report: Perspectives sur le rôle des gestionnaires intermédiaires dans les organisations - http://www.circum.com/index.cgi?en:doc:T059 - Created and developed toolset to interactively link organisational strategy development with strategy execution. Utilised in government and business organisations internationally, including world's largest dairy products marketer.
- Concieved new highly interactive human interface for information search. Currently leading a team to develop and test the software.
- Conceived, developed, tested, and implemented methodology for the evaluation of adverse event impact and the targeting for aid to minimise the recovery horizon. The methodology has been deployed by the New Zealand Government in serious adverse events since 1990.
- Developed the marketing strategy and campaign for the introduction of video recorders into the New Zealand marketplace.
- Created and deployed the first totally electronic graphic television commercial in New Zealand and Australia.