Scott Siderman

Areas Scott Siderman is Knowledgeable in:

Techniques Scott Siderman Uses:

Scott Siderman's Problem Solving Skills:

1. Business Process Reengineering
2. Process Improvement
3. Productivity Improvement
4. Quality Improvement
5. Performance Measurement
6. Change Management
7. Reengineering
8. Business Process Management
9. Organizational Design
10. Cost Reduction

Scott Siderman's Problem Solving Experience:

1. Transformed an Information Technology service organization into a customer-focused organization
2. Reduced PC service time by more than 75% by leveraging TQM principles in the management of desktop technology
3. Reduced cycle time of Corporate Financial Close process by more than 65%, accompanied by a 25% reduction in annual cost
4. Improved strategic agility of 3,000-person national customer care outsourcer by implementing process-centered organization and culture
5. Reduced annual operating expenses by $50 million (25%) by implementing a redesigned Resolve Claim process focused on cycle time reduction
6. Reduced transaction cost and cycle time by approximately 90% by redesigning and implementing a new Procurement process of a customer care outsourcer