Problem Solver
Mary Grogan
Areas Mary Grogan is Knowledgeable in:
Mostly information technology
Techniques Mary Grogan Uses:
Identify problem and root cause, type of problem, severity of problem, what disruption it is causing, how common or unusual the problem is, research (via documentation, interviews, etc.), list possible causes, create a shortlist of solutions.
Use analysis, brainstorming, analogy, look for links/relationships, or use relevant tools (e.g. technology and solution-finding models) to derive best/most suitable method of resolution.
Where applicable, use simulation techniques to test solution before implementation.
Use analysis, brainstorming, analogy, look for links/relationships, or use relevant tools (e.g. technology and solution-finding models) to derive best/most suitable method of resolution.
Where applicable, use simulation techniques to test solution before implementation.
Mary Grogan's Problem Solving Skills:
- Research, report writing, technical documentation (i.e. user guides/manuals for new/existing products)
Mary Grogan's Problem Solving Experience:
- I designed (and helped develop) a bespoke call handling system for recording, escalating, and resolving IT problems for a large multi-disciplinary engineering company with offices worldwide.
- I developed a change management system for managing technology changes in a large organization to minimize disruption and downtime during and after the implementation of upgrades and changes to the technology infrastructure.