Problem Solver

Mona Pearce

Areas Mona Pearce is Knowledgeable in:

Customer satisfaction, employee satisfaction, communications check, new product development, and general gap analysis.

Techniques Mona Pearce Uses:

Quantitative techniques (e.g., surveys).
Qualitative techniques (e.g., focus groups, indepth interviews, online communities and bulletin boards).
Secondary resources.

Mona Pearce's Problem Solving Experience:

  1. I work on marketing research and human resource problems that involve gap analysis, customer and employee satisfaction/loyalty, improved work flow processes, communication checks, and new product development.