Problem Solver
Neil Burns
Areas Neil Burns is Knowledgeable in:
Telecommunications Engineering and Cyber-security
Techniques Neil Burns Uses:
First of all, I actually ask as many questions as possible to assess what the problem is and what the end-user is actually attempting to do or where the problem actually is. I will then either then talk them through a set of instructions to remedy their problem or if it is more complex I may need to do some more in-depth research first and then come back to them and I will then help solve their issue until they are happy and as they say 'Flying again!!!'
If the problem is outside of my knowledge area then I would instead point them to someone or a team that can actually help them with more complex problems than I can deal with or that I feel I cannot deal with.
If the problem is outside of my knowledge area then I would instead point them to someone or a team that can actually help them with more complex problems than I can deal with or that I feel I cannot deal with.
Neil Burns's Problem Solving Skills:
- Computer networks
- Apple Mac OS X
- Computers
- Telecommunications Engineering
- Apple iPhone 7
- Linux
- Apple ipad
- Up to windows 7
Neil Burns's Problem Solving Experience:
- Jointly assisted in increasing production output from £1.7M to £3.5M per month
- Rescued a £1 million defence contract by the provision of personal technical support
- Jointly worked and briefly led the Global NFC/Contact-less certification robot testing project resulting in a market now worth in excess of £7.7 billion/€888 billion/.
- Fixed office equipment back in my teen years before I joined the Royal Navy Submarine Service Communications branch. I loved fixing machines for our customer's and being on call for dealing with slightly higher priority work in the field.