Problem Solver

Rob Young

Areas Rob Young is Knowledgeable in:

IT service management and customer service

Techniques Rob Young Uses:

Initial discovery (current methods, constraints, expectations, performance)
Goal analysis and prioritisation
Collaborative challenge sessions
Solution design
Solution sell
Implementation planing
Review against objectives

Rob Young's Problem Solving Experience:

  1. Redesigned national IT help desk workflow and structure to exceed SLAs within extremely tight resource constraints whilst meeting other demands such as cross functional flexibility, career development, client and management expectations