Problem Solver

Vikram Rana

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Areas Vikram Rana is Knowledgeable in:

Health, computers, geography, wild life, enviornment, internet , entertainment, music , society.

Techniques Vikram Rana Uses:

Discussions, one on ones, getting down to the root of the problem , check for the resources available, company policies and ultimately coming out with a solution. Motivation , incentives and team-outings were a part of it.

Vikram Rana's Problem Solving Skills:

  1. Manager( Dell Computers trouble shooting)
  2. Hardware computer technician
  3. Graduate with honours in Geography
  4. Retired Naval officer ( first officer)

Vikram Rana's Problem Solving Experience:

  1. Being a manager with Dell I have to take care of a team of 15 guys , who are assisting Dell customers with their hardware issues and at the same time upselling Dell Products as per the requirement. It is a target oriented process and at the end of the day customer satisfaction (utmost priority) and revenue are accounted for. It is a challenging process as we are assisting customers over the phone and we walk them through the steps of replacing a part or giving them a trouble shooting step. Managing a team of different individuals with different traits at times is challenging and you have to understand the pysche of the team members and motivate them so that they are effective and beneficial to the company and add on to their performance. Taking corporate escalations where the issue of the customer needed special attenion(executive escalation).