What People Hate about being Managed by Algorithms
August 30, 2019 By Mareike Möhlmann, Ola Henfridsson
ABSTRACT:
Companies are increasingly using algorithms to manage their remote workforces. Called “algorithmic management,” this approach has been most widely adopted in gig economy companies. For example, ride-hailing company Uber substantially increases its efficiency by managing some three million workers with an app that instructs drivers which passengers to pick up and which route to take.
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