Problem Solver
Colin Dawson
Areas Colin Dawson is Knowledgeable in:
CSS / JavaScript / XML for online help
Techniques Colin Dawson Uses:
Analysis, Design, Development, Implementation, Evaluation (standard progression, however, when it comes to documentation I have seen just about every type of process challenge and know what works, so design and development are typically quite short).
Colin Dawson's Problem Solving Skills:
- Use and customization of help authoring tools (HAT)
- E-learning / SCORM integration
- Online help integration and customisation
- Embedded help
- Instructional design
Colin Dawson's Problem Solving Experience:
- Use illustrations and animations to explain technical information.
- Created a low-profile, inexpensive "employee competency portal" to deliver a custom set of SOPs and tests to each employee, based on their roles matrix.
- Devised, scoped and manged development of e-commerce web site for online timesheets that provide contrctor payment and customer billing functionality.
- Devised a simple, robust method of collaborating on online help across development sites in three countries, using Word files as source.
- Created from scratch new CSS/ JavaScript template for Author-it to provide new functionality in HTML-based help (e.g. tab names derived from text file, added a new tab for "Roles")