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Salesforce was founded in 1999 as a tool to manage local businesses. It has grown into the world’s largest CRM software. Over the years Salesforce kept adding features into their software and integrated new technologies. A client corporation has options to plug in their applications directly into the core Salesforce program. Developers can build their customized CRM through the Salesforce development suite. As the service is cloud-based the data is secure and backed up online which has become a necessity in the current scenario. We have developed a robust procedure for Salesforce Training in Mumbai. They have developed a robust and efficient program for handling customers and have effectively been the sole innovator in this sector. Almost all of the global corporations utilize their services and have integrated their business applications with the core Salesforce software. Salesforce is not just a customer management software but also provides real-time analytics, AI-based automation of tasks, development of services, and managing B2B and B2C relations.