Areas Hendra Kusuma is Knowledgeable in:
Customer's Loyalty, Market Research, Customer's Relationship Management, Customer's Retention Program.
Techniques Hendra Kusuma Uses:
Market research, customer satisfaction, statistical market analysis, market differentiation analysis.
Hendra Kusuma's Problem Solving Skills:
- Entrepreneurship
Hendra Kusuma's Problem Solving Experience:
- - I saved a company bankruptcy and improved customer's relationship program by quality management system.
- I improved customer's loyalty by conducting market research on customer satisfaction.
- I helped a dozen entrepreneurs to established their own company