Problem Solver
Laura Calhoun
I enjoy solving problems by looking at an issue through multiple perspectives to derive the best solution for all involved parties. I have worked extensively in the Internet industry in information services, finance, marketing, operations and analytic support. Working in the ever changing Internet industry has allowed me to stretch my creative problem solving tool set and rapidly view the results of my ideas.
Areas Laura Calhoun is Knowledgeable in:
Third world issues, economic issues, cultural differences, internet, data analysis and marketing.
Techniques Laura Calhoun Uses:
Mind Mapping, brainstorming, Creative Problem Solving Process
Laura Calhoun's Problem Solving Skills:
- International Business/Customs (MBA in International Business)
- Data Structuring/Database Construction
- Data Mining.
- Translating technology into understandable information for non-technical individuals.
- Business and Research Psychology (Undergraduate in Psychology- Industrial Psychology Focus)
- Economics (Minor in Economics Undergraduate/Economics concentration in MBA)
- Writing. (Published)
- World Travel (Studied at Cambridge in England, traveled to China, Mexico, Canada, Nicaragua, Hong Kong, Macau)
- Organizer.
- Skills Training.
Laura Calhoun's Problem Solving Experience:
- Saved 2 million in monthly revenue through a creative billing solution.
- Created communications strategy that decreased unbillable accounts by 20%.
- Streamlined refund process to allow for an average turnaround of 24 hours. Prior to streamlining turnaround average was 2 weeks. This reduction was done without adding personnel.
- Created a data classification system that was implemented at a publically traded company and used extensively in analysis and reporting.
- Created a system for handling SOX (Sarbanes-Oxley) requests during time sensative audits.
- Created an automated analysis system for employee satisfaction surveys for a large Fortune 500 company.
- Implemented creative training solutions in Customer Service, Billing and Operations departments that reduced downtime and increased productivity.
- Created ROI processed for computer software purchases that resulted in 15% increase in productivity.
- Created a real-time reporting solution for line managers in a people-driven operations department that resulted in a 50% increase in quality scores.
- Bridged the gap between cultural differences in group projects for work and for MBA program.