Problem Solver
Laura Matamoros
Areas Laura Matamoros is Knowledgeable in:
Gambling Business and sports, Insurance issues and real state and management in general
Techniques Laura Matamoros Uses:
Analysis of a situation and then lots of research, mostly online but I usually use any means necessary to get the information I need
Laura Matamoros's Problem Solving Skills:
- Organized, Problem Solver, Team Worker, Researcher
Laura Matamoros's Problem Solving Experience:
- I developed a metric system in a gambling company to monitor the Customer Service area (200 people) so people can be distributed in shifts according to volume of calls/emails, this was done from scratch
I wrote all training manuals used in the company for Customer Service about 5 years ago and they are still in use with a couple of changes
I created a database to monitor fraud patterns, warn those customers and if those fraud patterns were money laundry related close those accounts