Edwin Kyle Reddy

Areas Edwin Kyle Reddy is Knowledgeable in:

Edwin Kyle Reddy's Problem Solving Skills:

1. Software implementation
2. Data analysis
3. Dashboards
4. Database design
5. Desktop and Process analytics
6. Python
7. SQL
8. Advanced Excel
9. Software engineering
10. Computer repairs
11. Business analysis

Edwin Kyle Reddy's Problem Solving Experience:

1. System Administrator for Verint Impact 360, developed triggers to build data on web based applications to provide deeper level reporting with information otherwise unavailable.
   
   Performed troubleshooting on multiple systems to enable application continuity.
2. I developed a Dashboard that analyses user movement through pages and tracks Lag time to trigger notifications to the IT department to resolve the issue.
3. Developed a Report built on SQL and excel using Macros and data from both a Vehicle and asset finance customer care call centre and the Company's online self help platform to track the customers trust in an online self help platform and their usage and understanding of the functions compared to calling directly into the call centre. Drilled all the way down to function type.