Problem Solver
Genevieve Coates
Areas Genevieve Coates is Knowledgeable in:
I have experience in different forms of logistics with a speciality in a customer service perspective. I also have experience in social media marketing and use of different forms of technology to improve business processes.
Techniques Genevieve Coates Uses:
When solving a problem I tend to review the issue from all sides before working through a step by step approach for solutions. I employ mind mapping and process mapping on many occasions to map out the steps that could possibly solve the issue. I believe that there are often times multiple solutions to solve a problem and it is more about finding the right fit.
Genevieve Coates's Problem Solving Skills:
- Technology Training
- Social Media
Genevieve Coates's Problem Solving Experience:
- I have designed multiple processes used in a global customer support group including telephony flows, analytical reporting and day to day operational processes.
- I have built and rolled out customer facing onboarding process for new users of a cloud-based technology on a global scale. This included successfully deploying and running the program for over a year and delivered to over 1500+ customers.