Luke Vincent

Areas Luke Vincent is Knowledgeable in:

Luke Vincent's Problem Solving Skills:

1. Debt Recovery
2. Banking
3. Change Delivery
4. Performance Delivery
5. Team Building
6. Motivational
7. Coaching
8. Analytical
9. Finance
10. Planning

Luke Vincent's Problem Solving Experience:

1. Previous planning and analytical roles in the banking industry have seen me deliver a range of planning projects focussed on resource management for the large scale telephony side of the business. Often at pace, to tight deadlines, involving complex data.
2. I've delivered multiple changes for the bank.
   - Redesigned business processes for lending processes.
   - Front line delivery of policy change
   - Internal planning changes; continuous improvement work
3. I develop people to reach outcomes and solutions together, coaching for performance and stretching them to achieve milestones.
   
   I have a track record of managing a team to deliver high performance but also the right customer outcome. I motivate them to deliver quality outputs that do not compromise the customer experience.
   
   I have excellent collaborative and coaching skills and empower the team to push for tailored solutions that support our customers.
4. I have 7 years Retail experience. Primarily marketing solutions and maximising sales performance.
5. I have 9 years experience working for a large banking and finance company. I have a solid knowledge base around unsecured and secured lending products with a focus around debt management and debt recovery. In addition I have a wealth of knowledge and experience of banking products, process and strategies.