Problem Solver
Vivek Kumar Govila
Areas Vivek Kumar Govila is Knowledgeable in:
I have over 23 years of corporate experience and have worked in several departments. I have experience in project management, operations, client management, team management, client servicing, Government advisory, process documentation, process improvement, and more.
Techniques Vivek Kumar Govila Uses:
Based on my experience, I have developed a systematic approach to problem-solving. First, I thoroughly document the problem and consult with all relevant stakeholders to identify potential solutions. Then, I conduct research to identify best practices and weigh the advantages and disadvantages of various solutions before settling on the most suitable one. I pay attention to detail and focus on tracking and modifying solutions when necessary to ensure that the desired outcome is achieved. With over 2 decades of experience in various areas of corporate management, I believe that my approach to problem-solving makes me a valuable asset to any organization.
Vivek Kumar Govila's Problem Solving Skills:
- auditing
- iso 9001 implementation
- data analysis
- content writing
- report writing
- problem solver
- online research
- proposal writing
Vivek Kumar Govila's Problem Solving Experience:
- Problem Statement: Project Managers were responsible for client documentation, but often kept files to themselves, leading to incomplete or missing information when they left the organization. This resulted in communication gaps with clients.
Solution: To address the issue of incomplete or missing information when Project Managers left, a Correspondence Management System was introduced for all client communication, and a Document Management System was established for client submissions. Regular backups were taken to prevent data loss. These new procedures were made mandatory, but Project Managers could continue to save files as they had previously. Auditing was conducted regularly to ensure compliance, and management was kept informed. These steps ensured that data was not lost when Project Managers left the organization. - Problem Statement: As an ISO 9001 implementation specialist, I documented processes and conducted quarterly audits to ensure department and organizational goals were met. During an audit of a regional office, I discovered the administration department needed help tracking incoming and outgoing correspondence for various projects. Important correspondences went missing, and the existing register system was not effective.
Solution: To address the issue of missing correspondence in a regional office, I collaborated with stakeholders to develop a software solution. Incoming and outgoing letters would be scanned, and relevant information such as the date and project name would be entered into the software and sent to the appropriate department or project officials. A designated person oversaw the process for 15 days to ensure all letters were documented. Scanned copies were sent to the Document Management System for the relevant project officials to store in their project folders.