Dec-17-10 By Aminda
The opportunities for small businesses seem endless as technology keeps providing tools allowing individuals and modest enterprises to take on a much large presence. The concept of crowdsourcing can equip one person with the tools and insight of, literally, a crowd of hundreds. Crowdsourcing is most typically though of as a way to work done that is technical or artistic, like logo design. But here are a few more creative ways that the concept can be used.
If a company is selling a product such as software or an app that is high-touch and requires technical support, consider involving the customers. Set up a community area on where website where customers can interact, ask answer questions and share tips and tricks. The company will need to consider how carefully the space will need to be monitored and moderated by staff representatives.